Stuck in the Middle of Make a Fresh Start


It’s no secret that visitors to the site encountered serious problems in the initial months of open enrollment of the Affordable Care Act. Consumers have been deeply frustrated in their attempts to understand their options and enroll in a health plan so that their coverage begins on January 1, 2014. Over the past few weeks, however, has been revamped. The U.S. Department of Health and Human Services (HHS) fixed the bugs on the site and improved the overall user experience.

Recently, HHS announced a variety of improvements to the functionality of the health care website. One new option gives consumers the opportunity for a fresh start on the enrollment experience. For those consumers who either have an open application or submitted an application, but have found themselves stuck somewhere along the process, there is now a “remove” button. According to HHS, once a consumer is logged in, a “remove” option will be available. By hitting “remove,” a consumer can delete the application and then start over. 

We know that restarting is anything but ideal, but it offers reassurance that your application will move through a glitch-free process. This fresh start may be the best path moving forward for those who have not been able to submit their applications.

Whether you’re a consumer who has been stuck in the application process or this is your first time applying, we urge you not to delay. Act now and enroll.

Discover more strategies to unbug your application.

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